Refund policy

Return & Refund Policy

At Damadas Store, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product in accordance with the terms below.

1. Return Period

We accept eligible returns within 30 days from the date you receive your order.

To request a return, please contact us within the 30-day return period.

2. Return Eligibility

To be eligible for a return, the item must:

Be in new and unused condition
Be undamaged and free from signs of use
Be in its original condition
Include original packaging, accessories, and other items included with the purchase, where applicable

Items that are used, damaged, worn, altered, or not in new condition may not be eligible for a refund.

We accept returns for general customer dissatisfaction, subject to the eligibility requirements above. This is important because Google's return-policy guidance expects policies to cover general returns, not only defective products.

3. Items That Arrive Damaged or Incorrect

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible at Help@damadas.store.

Please include your order number and, when applicable, photographs showing the issue. We will review the situation and provide instructions for the appropriate resolution.

4. Return Shipping

For eligible returns due to a change of mind or general dissatisfaction, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping service when returning an item. Damadas Store is not responsible for products lost or damaged while being returned by the customer.

Google's Merchant Center return settings specifically support identifying the customer as responsible for return shipping costs, so this should also be configured consistently in Merchant Center.

5. How to Request a Return

To request a return, please contact:

Email: Help@damadas.store
Phone: +1 913-322-1661

Please provide:

Your order number
The item you wish to return
The reason for the return

If your return is eligible, we will provide you with the return instructions.

Please do not send a return to the business address unless our customer service team has provided return instructions.

6. Refunds

Once we receive your returned item, we will inspect it to determine whether it meets our return requirements.

If the return is approved, the refund will be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

If a returned item does not meet the eligibility requirements described in this policy, we may decline the refund.

7. Original Shipping Charges

The original shipping charge paid at checkout is non-refundable, except where required by applicable law or where the return is due to an error on our part or an item arriving damaged or defective.

8. Refunds for Damaged or Incorrect Orders

If we determine that an item was damaged, defective, or incorrectly sent by us, we will work with you to provide an appropriate resolution.

Customers should contact us before returning such an item so that we can provide the correct return instructions.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Damadas Store
SOCIALEE LLC d/b/a Damadas Store
2635 E 7TH ST
Kansas City, MO 64124
United States